NORMALLY ONLINE ORDERS CAN ONLY BE DELIVERED TO THE UK (AND BFPO ADDRESSES) AND ONLY TO THE ADDRESS WHERE THE CREDIT CARD PAYING FOR THE GOODS IS REGISTERED.
If you have any special delivery instructions or would like delivery to a different address or for overseas [including non mainland UK and BFPO] deliveries please contact our Sales Team or telephone the number at the bottom of this page for further information. Please note that you are responsible for customs and/or import duties if applicable.
Please note: A signature may be required upon delivery
which might be made at any time during the day. Postage charges are Non-refundable!
If you have received a card from one of our carriers (because you were not at home to accept delivery) please contact them as soon as possible to arrange redelivery or pick-up from the depot to avoid the parcel being returned to us unnecessarily and an additional charge being levied for redelivery.
If there is nobody in to accept a delivery and no alternative instructions have been provided by the customer, a card will be left by the courier to inform you how you can collect your parcel or re-arrange delivery. It then becomes the recipient's responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available. We therefore recommend sending your order to a work address if appropriate. All deliveries are made on normal working days (Mon-Fri).
We use a number of delivery companies to ensure best value and aim to deliver your goods by the most appropriate method to suit your needs. All delivery times are based on their estimates and actual delivery could vary.
Monday to Friday only. Please allow 4-5 working days
for your delivery.
Cost £4.00 per delivery address.
Express 2 Day Delivery
Monday to Friday only. This guarantees delivery of your
order within two working days, providing we receive your order before 2.00pm.
Cost £8.00 per delivery address.
Overseas, BFPO & Non Mailand UK
Please check with our Sales Team for delivery costs and
Postage is charged at cost,
Delivery charge rates will vary from time to time.
We understand how important your delivery is to you. Stock permitting, Kit-Matters will normally dispatch an order within 1 working day of the order being confirmed and payment being received. Delivery within the UK will normally be made within 4 to 5 working days (excluding Saturdays, Sundays, and Bank Holidays) of dispatch.
Kit-Matters can arrange for products to be dispatched and delivered within 48 hours of an order being placed at a premium charge.
At busy times of year, especially at Christmas and New Year, your delivery may take longer than usual. Deliveries made to remote areas may take up to 8 days.
If we anticipate any problems with your order or if the item is not in stock, we will contact you as soon as is possible by e-mail or telephone. Please ensure that you include a daytime telephone number and an email address with your order.
Please note that our delivery companies do not collect on a Saturday or Sunday, so orders placed after Midday on a Friday are not likely to be collected from us until Monday, and can not therefore be delivered before the following Tuesday. If you have a very urgent request please telephone us on the number at the foot of this page.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. Kit-Matters shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability to Kit-Matters of manufactured stock, parts, or materials; delay or failure of delivery of the products to Kit-Matters by manufacturers suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control.
The customer is solely responsible for inspecting the product upon delivery, and any damage to, or shortages in, a delivery must be reported to Kit-Matters within 48 hours of the delivery being made.
As part of the standard service our carrier might attempt 2 deliveries. If a delivery is unsuccessful, they will leave a calling card where possible. Please contact the carrier as soon as possible to arrange redelivery, or pick-up from the depot to avoid the parcel being returned to us unnecessarily.
Additional charges will be incurred if a 3rd delivery is required or if the customer wishes to change the delivery address from the original delivery address provided.
If the delivery has been attempted twice unsuccessfully, our carrier will hold the parcel for up to 4 days at the local branch. If the customer has not contacted their local branch within this timescale, the parcel will be returned to Kit-Matters and the customer will be charged accordingly We accept no liability if delivery is not made due to the recipient not being available. Please ensure that there will be somebody available to sign for the goods at the Delivery Address that you provide.
All deliveries are made on normal working days (Mon-Fri).
LOSS OR DAMAGE IN TRANSIT
Any damage to, or shortages in, a delivery must be reported to Kit-Matters within 48 hours of the delivery being made.
Notification of non-delivery must be made within 14 days of invoice date. Kit-Matters responsibility for loss or damage in transit will be limited to replacing the damaged products or providing a refund, whichever the buyer prefers.
In the unlikely event of requiring to return goods to us please follow these instructions to avoid delay in processing your return. We will be more than happy to offer you an exchange (see below) or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
We cannot accept items for a refund or exchange if they have been damaged or have not been properly cared for. A handling fee is normally charged for items which are returned without their original packaging, or with damaged packaging.
Please ensure that you contact our Sales Team prior to despatch to make arrangements for the parcel to be returned.
Please ensure that all returns are sent back to us within 14 days of the invoice date.
For all returns, except where the item is faulty, you will be required
to arrange and pay for the return of the products to us. If you prefer,
we will arrange to collect the products from you, but the cost of this will
be charged to you and may be deducted from any refund to you.
You should return any product in its original packaging along
with all related paperwork via suitably insured means that covers the full
value of the goods. Please retain your receipt confirming the return. If
returned products are lost we will not be liable for them.
The parcel being returned must contain your name, address, daytime telephone
number and reason for returning, together with a copy of your receipt. We
regret that we are unable to reimburse postage for goods returned. and cannot
accept liability for goods returned without a valid receipt.
If you would like an exchange please telephone us first to make sure that the item you require is in stock. Then follow the instructions above for your return and place a new order online for the item you would like to exchange for.